HOLIDAY CLOSURE 

THE YALI STUDIO AND CASA YALI WILL BE CLOSED FROM AUGUST 7TH - 23RD 2026.
ALL ORDERS PLACED WITHIN THIS PERIOD WILL BE PROCESSED IN THE FINAL WEEK OF AUGUST. 

All YALI orders are shipped in plastic-free packaging.

Orders are shipped within 4-10 business days from our studio in Venice, Italy.
Items which are available to pre-order typically require 6-8 weeks lead time for production.
Shipping time depends on destination location and courier. YALI's courier of choice is DHL.

Regular shipping rates are calculated according to the total volumetric weight of your purchase and your delivery address. For European orders VAT is applied to shipping & handling. The Client must supply a valid email address and contact telephone number in order for the shipment to be made.

Shipping costs are provided at checkout.  Due to the volume or weight of particular products an additional shipping charge may be applied and will be quoted and agreed to by the Client prior to concluding the order for shipping. Orders with a mix of in-stock products & pre-order products will be shipped in two separate packages with according rates.

Italy : from 20 Euro (VAT included)

Europe : from 50 Euro (VAT included)

Includes UK, USA, Canada, Norway, Switzerland : from 55 Euro

Rest of the World : from 80 Euro

B2B Clients have separate terms for shipping and are to be agreed with YALI specific to the needs of each client.*

We will introduce the “DDP (Delivered Duty Paid)” service for DHL shipments outside the EU for orders placed on and after 15.00 (GMT+1) on Wednesday, August 5, 2026.

*IMPORTANT NOTE: Please add all items to cart before filling out the address field to make sure accurate duties will be calculated

Any and all customs and import duties, taxes or other fees applied by the destination country are economically borne by the Client. The Client is informed, at the time of checkout, of the specific amount of customs duties and import taxes applicable to the order; such amounts are shown separately from the price of the products and from the standard shipping costs and are paid by the Client together with the order (DDP, Delivered Duty Paid, “Visible”). YALI, as Supplier, will then pay these customs and import-related amounts to the courier (e.g. DHL) on behalf of the Client, in order to ensure that no further customs-related payments or formalities are requested from the Client upon delivery. In this configuration, the Supplier manages exclusively the payment of such customs and import charges to the courier, while the economic burden of customs duties and import taxes remains fully at the Client’s charge, being paid in advance at checkout.

Please note that all catalogues / printed books are excluded from DDP services and that the supplier is not responsible for any customs duties or import taxes that may apply.

The Supplier is not responsible for any delays due to impediments for delivery including international customs clearance, weather conditions, or other situations in which the courier is unable to deliver.  If the Client does not permit the final delivery attempt, all import duties, the return shipping fees, the second shipping or reschedule fee will be the responsibility of the Client. The Supplier is also not responsible for damages due to any event once the package has been consigned by the Supplier to the courier. We recommend that any packages arriving that are evidently externally damaged should be immediately pointed out to the courier and photographed. The Client should ask the courier to advise of the correct procedure to follow in such cases according to the courier's policies for damaged packages. Please also inform the Supplier immediately, and at most within 24/48 hours of receipt of the goods (shop@yaliglass.com) inclusive of photographic documentation.

Defect claims or incorrect items must be communicated to the Supplier (shop@yaliglass.com, please include the order number) within 5 days of receipt of shipment.

Returns and /or exchanges for other reasons must be communicated to the Supplier (shop@yaliglass.com, please include order number) within 5 days of receipt of shipment. The return must be pre-authorized by the Supplier prior to shipment. The merchandise must not be used and must be returned in the same conditions and packaging in which they were received. The Client is responsible for return courier shipping charges. For returns from countries where customs and import duties, taxes or other import fees were originally calculated, displayed separately and paid by the Client at checkout under the DDP “Visible” configuration, such duties, taxes and import fees remain economically at the Client’s charge and shall not be recharged by the Supplier as part of the return process; the Client will not be required to pay any new customs or import duties to the Supplier in connection with the return itself. However, any refund of customs duties or import taxes already paid will only be possible if and to the extent that the customs authorities of the country of destination allow a refund under their own rules; in such cases, the Supplier may assist the Client in submitting any necessary documentation, but cannot guarantee that such amounts will be fully recovered. Any charges eventually levied by the customs authorities of the country of destination in relation to the export/return procedure, if and insofar as directly imposed on the Client, will be borne by the Client, unless mandatory consumer protection rules provide otherwise, as well as any other fees including import or customs duties.

Returns that do not meet our policy will not be accepted.  Returns are processed within 15 business days of return receipt.

Return Address:
YALI S.r.l.
San Marco 3079,
30124 Venice, Italy

Gift cards are non-refundable and cannot be redeemed for cash. Free Shipping offers do not include free shipping for returns.